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Canadian Home Watch Group (CHWG) Privacy Policy

The Canadian Home Watch Group (“CHWG”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our members, users, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our website or engage with our services.

Definitions

  • “Site” refers to the CHWG website, accessible at [Insert URL].

  • “Service” refers to the membership services, tools, features, and resources offered by CHWG through the Site.

  • “You” refers to any user of our Site or Service.

By using our Site or Service, you agree to this Privacy Policy and our Terms of Use, and you consent to the collection, storage, and use of your information as described herein.

I. INFORMATION WE COLLECT

We collect two types of data:

  • Personal Information: Information that can identify you as an individual.

  • Non-Personal Information: Information that does not directly identify you.

1. Information Collected Automatically

When you browse our Site, we collect certain information automatically using cookies and analytics tools.

This may include:

  • Browser type and language

  • Device type and operating system

  • IP address

  • Pages visited and time spent

  • Referring/exit pages

  • General geographic location (e.g., city, province)

We use cookies to enhance user experience and improve Site functionality. You can manage or disable cookies via your browser settings, but some features may not work as intended.

2. Information You Provide Voluntarily

When you apply for membership, sign up for services, or contact us, you may provide:

  • Full name

  • Business or organization name

  • Email address

  • Phone number

  • Mailing address

  • Member profile details

  • Payment or billing information

  • Login credentials

By submitting this data, you authorize CHWG to store and use it for the purposes described in this policy.

3. Children’s Privacy

CHWG does not knowingly collect personal information from anyone under the age of 13. Our Site and Services are intended for adults. If we become aware of unintentional collection from a minor, we will delete the information promptly. If you suspect we’ve collected information from a child, please contact us at [Insert CHWG email].

II. HOW WE USE AND SHARE INFORMATION

Personal Information

We use your personal data to:

  • Process membership applications and renewals

  • Maintain member directories and profiles

  • Provide access to members-only tools and training

  • Respond to inquiries

  • Send important updates, newsletters, or resources

  • Improve Site performance and member support

We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers who help us:

  • Host and maintain our website

  • Process payments

  • Send communications

  • Provide analytics or technical support

These providers are bound by confidentiality agreements and can only use your information to support CHWG services.

We may also disclose information if required by Canadian law, or to:

  • Comply with a legal request or process

  • Prevent fraud or security breaches

  • Enforce our Terms of Use

  • Protect CHWG, our users, or the public

Non-Personal Information

We use aggregated, anonymized data to:

  • Monitor usage trends

  • Evaluate website performance

  • Enhance member experience

  • Improve future services

We may share this data with partners or sponsors in a way that does not identify individuals.

If CHWG is involved in a merger, reorganization, or acquisition, user data may be part of the transferred assets. By using our Site, you consent to such a transfer.

III. HOW WE PROTECT YOUR INFORMATION

We take reasonable, industry-standard precautions to secure your data:

  • SSL (Secure Socket Layer) encryption

  • Password-protected accounts

  • Secure server hosting

  • Internal access control and staff training

While we strive to protect your information, no system is 100% secure. You are responsible for safeguarding your own account credentials.

IV. YOUR RIGHTS

As a user of the Site, you have the right to:

  • Access and review your personal information

  • Correct or update inaccurate details

  • Request removal of your profile (subject to membership status)

  • Opt out of marketing or promotional emails

You can unsubscribe from emails using the link in any promotional message. For data updates or account questions, contact us at [Insert CHWG email].

Administrative communications (e.g., billing or policy notices) may still be sent, even if you opt out of promotional content.

V. EXTERNAL LINKS

Our Site may contain links to third-party websites or services. This Privacy Policy applies only to CHWG. We are not responsible for the privacy practices or content on other websites. We recommend reviewing the privacy policies of any third-party sites you visit.

VI. POLICY UPDATES

CHWG reserves the right to update this Privacy Policy at any time. If major changes occur, we will notify users via:

  • A banner or alert on the Site

  • Email notice, if you have an account on file

Major updates will take effect 30 days after notice, while minor changes may take effect immediately. We encourage you to review this policy periodically.

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